Delivery
Last updated: 29 October 2026
Every Denoon London order is packed with care and sent from the UK.
UK delivery
| Service | Price | Estimated delivery |
|---|---|---|
| UK Standard | £3.99, or free on orders of £25 or more | 2–4 working days |
| UK Express | £4.99 | 1–3 working days |
- UK delivery covers England, Scotland, Wales, Northern Ireland and BFPO addresses.
- We dispatch every order within 2 working days. Orders placed at weekends or on bank holidays are counted from the next working day.
- Working days are Monday to Friday, not including UK bank holidays.
- Delivery times are estimates from dispatch. If we can't deliver within 30 days of your order, you can cancel for a full refund.
International delivery
| Where | Price | Estimated delivery |
|---|---|---|
| European Union (all 27 countries) | £14.99 | Usually 3–5 working days after dispatch; not guaranteed |
| United States, Canada, Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore, Malaysia, United Arab Emirates, Israel, Switzerland and Norway | £23.99 | Usually 6–7 working days after dispatch; not guaranteed |
International delivery times are estimates for standard international post. Customs checks in your country can add extra time. We can't currently deliver to countries not listed above.
Import duties and taxes: international prices don't include any import duties, taxes or handling fees your country may charge. We don't collect these at checkout. If they apply, you pay them when your parcel arrives.
Orders from TikTok Shop, eBay or Etsy
The delivery options, prices and dates shown at checkout in that app apply to those orders.
Late, lost or damaged parcels
Under the Consumer Rights Act 2015, your order stays at our risk until it's delivered to you. If your parcel hasn't arrived when expected or arrives damaged, email denoonlondon@gmail.com with your order number (and a photo if it's damaged). If it doesn't arrive or is damaged, we'll send a replacement or give you a full refund.
Wrong address?
Please check your address at checkout. If you spot a mistake, email us straight away and we'll do our best to correct it before dispatch.